Web Store Policies

These policies are subject to change, and may differ from previously stated policies.

Web Store Refunds and Exchanges

We want you to be happy with your purchase! You can return or exchange any unworn, unwashed merchandise purchased at full price, within 30 days of receiving it.

****31 days or more, Store Credit will be issued.****

All SALES ARE FINAL on discounted merchandise and special orders, as well as bike shorts, tights, leggings and undergarments, for reasons we think you’ll understand.

Items need to be in new condition. Returns must include original packaging and receipt, unless defective. For certain items, a restocking fee may apply.

Customer is responsible for any return shipping costs. River City Bicycles is not responsible for incurred shipping costs, duty, tax, loss or damage during shipping.

Defective Items

Items defective prior to shipping can be exchanged or returned for refund for up to 30 days after receipt. Shipping costs for defective merchandise will be refunded only at our prerogative, but we’ll be as fair and helpful possible.

We do not accept liability for shipping loss or damage of returned goods.

Address returns to:

River City Bicycles
706 SE Martin Luther King Jr. Blvd
Portland, Oregon 97214

We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card.

We have the right to deny refunds if the returned merchandise does not meet our stated requirements.

Warranties

We honor manufacturer’s warranties. Call us at 503-233-5973 to discuss warranty options.

Ordering

Upon placing an order, you will receive a copy of your order via email. Unless prevented by practicality, we will ship your item either the day it is ordered, or on the next business day.

SHIPPING (Continental U.S.)

 

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping 2 Day (weekdays) 1 Day (weekdays) Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE

Note: Orders usually ship one business day after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Prices and Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

 

In Store Purchase Policy

RETURN POLICY: Customer must have receipt for refund.Item must have original packaging, and be in NEW condition. Store credit will be issued if you do not have your original receipt, and a 15% restocking fee may apply. No refunds after 30 days. NO REFUNDS ON SALE ITEMS, OR SPECIAL ORDERS. We reserve the right to refuse a return for any reason.

Thank you for your continued business!